Delivery Information

We will ship your parcel to the delivery address you indicated in the Personal Details form while checkout on website, more specifically in your shopping basket, the exact shipping cost will be indicated before you finalize your order.

If an item is listed on our website as "In Stock" the time between the process of placing your order and the date when the courier delivers your parcel to the determined delivery address, is bound to 2 factors:

1. The shipping time (1 to 3 working days): validation of your payment + preparation of your order + reception of your parcel by the courier service agent.
2. The time of delivery by the courier service agent. You will be informed from the beginning of this process, from the moment you receive an e-mail confirmation about your order being dispatched. 
   All processes are indicated in working days.

Your parcel will be prepared for shipment once your payment is processed and received correctly. Your parcel will be shipped using one of the following options you can choose:

For shipments within the UAE and worldwide:

• DHL Express:
• Aramex:

For shipments outside of UAE

• DHL Express and Aramex The available items will be delivered 2-7 working days after the shipment is done (depending on the destination country). 

We indicate all process times in working days, excluding Friday, Saturdays and bank holidays. If for any reason the processing time is exceeded, we will inform you about the situation and propose an alternative solution.

The client is bound to be, either him/herself or any other designated person at the delivery address. In the case of absence of the receiver, the courier will insist with several delivery attempts. If after these attempts the delivery is still unsuccessful, the parcel will be sent back to sender. After receiving the parcel, we will process a refund of the amount paid for the items. The shipping costs will be at the client's expense.